SAP Functional & Tech Support

SAP GRC & Security

Managed Database Services

Cloud & Infrastrcuture Management

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SAP Functional & Technical Support

SAP support has been core to our overall business model. The very fact that TekSup was started by SAP professionals; it remains the focal point of our overall business strategy. Not only our team but also Teksup management understands overall architecture of SAP so well that they are able to propose solutions to customers which are unique to their support model.

We specialize in providing support for new implementations, enhancements, upgrades and supporting Netweaver landscape. Our team of functional consultants can work on any new functionality that the business needs due to changes in the business model, provide support for all production issues, be part of new implantation and upgrades. Most of our SAP consultants have multiple project experience and bring lot of value to the customers by sharing the experience on other projects.

Our Basis team is well equipped and trained to provide 24 x 7 monitoring for production and project support services. We have our own way of setting up alerts with proprietary scripts which prompt the support team with alerts that allow them to handle critical issues proactively. They can handle day to day Netweaver Support services such as

  • Performing system build activities & System refresh
  • Transportation Management
  • System enhancements – OSS notes, Support Packs, System Kernel updates
  • Monitor helpdesk queue and ensure tickets are handled based on severity level guidelines
  • Participate in issue resolution and user assistance / troubleshooting
  • Monitoring of Batch Jobs & Interfaces 
  • Provide RCA (Root cause analysis) for service requests
  • SAP Security & User Administration
  • Database Administration

SAP Functional Support

  • Provide Functional Analysts for All phases of the Project
  • Handle day to Day Application and Production Support for various Business Processes
    • Record to Report
    • Procure to Pay
    • Plan to Produce
    • Hire to Retire
    • Order to Cash
  • Break fixes and troubleshooting 
  • Project Work – New Projects, Production Fixes, Enhancements
  • Development Support with ABAP resources 
  • Functional Support across all SAP Modules
  • Handle All BW Reporting Needs
  • Techno Functional Support for Upgrades and Enhancements

SAP Basis Administration Services

  • System Monitoring and proactive services
  • Performing system build activities
  • Transportation Management
  • System Refreshes
  • Performance Monitoring/Tuning
  • Client Administration and Copies
  • Installations / Configuration
  • Maintenance of knowledge repository
  • System enhancements – OSS notes, Support Packs, System Kernel updates
  • Monitor helpdesk queue and ensure tickets are handled based on severity level guidelines
  • Participate in issue resolution and user assistance / troubleshooting
  • Monitoring of Batch Jobs & Interfaces 
  • Provide RCA (Root cause analysis) for service requests
  • SAP Security & User Administration ( During Shift and on-call only ) 
  • Database Administration (During Shift and on-call only )
  • Performance monitoring and Tuning
  • Batch Job management
  • System Capability Planning and Monitoring 
  • Backup, Restore, and Recovery 
  • Software Maintenance (Application & Database Level)
  • SAP Upgrades , Migrations

Monitoring Services

Our remote monitoring model is unique and has different categories of support type to fit into the client's budget. We can customize our offerings to match the needs of the client. We have four services offerings for our remote Monitoring services for any application that is critical to the customers’ business. We offer four models as follows:

  • Basic
  • Extended
  • Advance
  • Advance Plus