SAP Functional & Tech Support

SAP GRC & Security

Managed Database Services

Cloud & Infrastrcuture Management


Managed Database Services

Organizations today demand the highest levels of information availability and data protection to support their applications. Specialized and flexible outsourcing provides quality, tailored systems management, and alleviates the need for costly in-house resources.

Managed Database Services are a flexible solution that can be used effectively to fit the needs of any organization. Whether you are attempting to lower IT costs through outsourcing, or looking for expertise to help you take advantage of the latest features and functions of your database, we can help. By letting us do the work, you end up lowering your support costs because you’re providing resources only as you need them.

The skills and experience of our DBAs allow us to design the best system for your needs, whether you're using a dedicated system or the cloud. We can integrate your database with products throughout our portfolio so your application can perform at its peak. Our Database Administrators (DBAs) ensure your databases run smoothly by providing remote daily monitoring.

Each of our DBAs, engineers, and system experts specializes in one database type, so we know each of the major database engines in depth: Microsoft® SQL Server® (including SQL Server 2012), MySQL®, DB2 and Oracle®. From answering installation questions to creating advanced configurations, we can help.

We'll handle time-consuming tasks like installation, troubleshooting, and maintenance. Plus, we can optionally offer performance recommendations, monitoring, and advise you of best practices. We're here 24x7x365 to answer your questions and provide Fanatical Support.


Cloud & Infrastructure Management

Cloud Management

TekSup has quickly adapted to the growing needs of the customers to Use and Manage Cloud Services by various Providers. Our Staff is certified to handle Cloud Services provided by vendors such as Century Link, AWS and SAP HEC Cloud. Our Engineers understand the architecture used by some of the growing cloud service providers and assist customers in using cloud Services for their Infrastructure. Not only that , TekSup can also plan and migrate the enterprise applications to the Cloud. SAP Migrations are done by Certified OS/DB Migration experts who use standard SAP tools for migration.

Teksup has undertaken some key Migration Projects to the Cloud Providers and have been providing them AMS on all their Applications that have been migrated to the Cloud. Our engineers are also certified to handle SAP Migrations and other enterprise applications.

Infrastructure Management

Infrastructure Management efficiently manages both internal and external resources throughout your company’s IT infrastructure.

Companies are looking to their IT organizations to transform and accelerate their business initiatives. To close the gap between tight budgets and growing demands on IT, companies are striking a new balance between internal and external infrastructure resources and new technologies.

No matter what they choose, IT is still accountable for the performance and availability for these resources, for accelerating delivery of new and enhanced business services, and staying within budget without increasing risk.

Deliver consistently outstanding service quality and end-user experience Support real-time business demands with a highly resilient IT infrastructure Optimize efficiency of operations to reduce service delivery costs Effectively leverage existing IT investments, resources and skill sets .

TekSup continues to invest in their human resources to keep them updated with the latest technology and skills so that they remain competitive and support the new releases of Operating infrastructure.

Our Infrastructure support includes:

  • Desktop/ Laptop 
  • Network/ Connectivity
  • Phone system
  • Office/ Desktop Applications
  • Business Applications
  • Product usage guidelines
  • Service Requests
  • Printing/ Scanning
  • New equipment/ software

Focus Areas:

  • Managed Services
  • 24x7 Monitoring & Management
  • 24x7 Service Desk
  • 24x7 Security Services
  • Systems Management
  • DB Management
  • Applications ( SAP, Exchange, AD, Notes ) 
  • Tools (SCM, Anti Virus) Management
  • Consulting/Projects
  • Design
  • Assessments & Audits
  • Upgrades & Migration

SAP GRC & Security

TekSup is proud to be a developer of Ease Access Manager tool which competes with GRC Application from SAP. This tool was developed as a clone to GRC and provides all GRC related functionality in a simplied form. This tool is easy to setup and use and has options of generating flexible reports. In addition , it can also be customized to address individual needs of the customer.

As TekSup Engineers were heavility involved in developing and cloning GRC to Ease Access Manager, they have an indepth understanding of the GRC Applications (Access Control, Process Control and Risk Management). Teksup provides all services starting from Installation, Implementing all GRC Scenarios and providing support for addressing any of the Security issues required by the auditors.

Our Security team is also well equipped to provide Role and Access Management for all SAP Applications in a structured way. We also implement best SAP Practices in terms of overall Architecure of the roles and authorizations design for all SAP applications.


SAP Functional & Technical Support

SAP support has been core to our overall business model. The very fact that TekSup was started by SAP professionals; it remains the focal point of our overall business strategy. Not only our team but also Teksup management understands overall architecture of SAP so well that they are able to propose solutions to customers which are unique to their support model.

We specialize in providing support for new implementations, enhancements, upgrades and supporting Netweaver landscape. Our team of functional consultants can work on any new functionality that the business needs due to changes in the business model, provide support for all production issues, be part of new implantation and upgrades. Most of our SAP consultants have multiple project experience and bring lot of value to the customers by sharing the experience on other projects.

Our Basis team is well equipped and trained to provide 24 x 7 monitoring for production and project support services. We have our own way of setting up alerts with proprietary scripts which prompt the support team with alerts that allow them to handle critical issues proactively. They can handle day to day Netweaver Support services such as

  • Performing system build activities & System refresh
  • Transportation Management
  • System enhancements – OSS notes, Support Packs, System Kernel updates
  • Monitor helpdesk queue and ensure tickets are handled based on severity level guidelines
  • Participate in issue resolution and user assistance / troubleshooting
  • Monitoring of Batch Jobs & Interfaces 
  • Provide RCA (Root cause analysis) for service requests
  • SAP Security & User Administration
  • Database Administration

SAP Functional Support

  • Provide Functional Analysts for All phases of the Project
  • Handle day to Day Application and Production Support for various Business Processes
    • Record to Report
    • Procure to Pay
    • Plan to Produce
    • Hire to Retire
    • Order to Cash
  • Break fixes and troubleshooting 
  • Project Work – New Projects, Production Fixes, Enhancements
  • Development Support with ABAP resources 
  • Functional Support across all SAP Modules
  • Handle All BW Reporting Needs
  • Techno Functional Support for Upgrades and Enhancements

SAP Basis Administration Services

  • System Monitoring and proactive services
  • Performing system build activities
  • Transportation Management
  • System Refreshes
  • Performance Monitoring/Tuning
  • Client Administration and Copies
  • Installations / Configuration
  • Maintenance of knowledge repository
  • System enhancements – OSS notes, Support Packs, System Kernel updates
  • Monitor helpdesk queue and ensure tickets are handled based on severity level guidelines
  • Participate in issue resolution and user assistance / troubleshooting
  • Monitoring of Batch Jobs & Interfaces 
  • Provide RCA (Root cause analysis) for service requests
  • SAP Security & User Administration ( During Shift and on-call only ) 
  • Database Administration (During Shift and on-call only )
  • Performance monitoring and Tuning
  • Batch Job management
  • System Capability Planning and Monitoring 
  • Backup, Restore, and Recovery 
  • Software Maintenance (Application & Database Level)
  • SAP Upgrades , Migrations

Monitoring Services

Our remote monitoring model is unique and has different categories of support type to fit into the client's budget. We can customize our offerings to match the needs of the client. We have four services offerings for our remote Monitoring services for any application that is critical to the customers’ business. We offer four models as follows:

  • Basic
  • Extended
  • Advance
  • Advance Plus